Got it! You want to include a policy that requires customers to record an unboxing video in case they receive a damaged item. This will help to ensure that the damage is documented right at the time of delivery. Here’s an updated version of the refund policy that includes this requirement:
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Refund Policy
At TheJewer, we take great pride in the quality and craftsmanship of our jewelry. Our goal is to ensure that you receive your order in perfect condition. If, however, the item is damaged during shipping, we are happy to offer a refund or replacement, provided certain conditions are met.
Refund Eligibility:
– Damaged Goods: Refunds or replacements will only be processed if the product is received damaged or defective.
– Unboxing Video Requirement: To help us assess the condition of the product and resolve any issues promptly, we ask that you record an unboxing video when you first open your package. This video must clearly show the item(s) and packaging from the moment of unboxing.
How to Request a Refund:
- Inspect Your Item: Upon receiving your order, please carefully inspect the jewelry and packaging.
- Record an Unboxing Video: We require that you film a video of the unboxing process to document any damage. This video should clearly show:
– The state of the packaging when it arrives (including any visible damage).
– The condition of the jewelry as it is removed from the packaging.
- Contact Us Immediately: If your item is damaged, please contact our customer support team within 48 hours of receiving the product. You can reach us at support@thejewer.com or +91 999-909-2339. Include the unboxing video, along with photographs of the damaged item and packaging, in your email.
- Return Process: If a refund or replacement is approved, we may ask you to return the damaged item. We will provide a prepaid return shipping label for this process. Any return should be initiated within 7 Days.
Refund Process:
– Once we receive the damaged item (if applicable), we will credit your refund to the original payment method within 7-10 business days.
– If a replacement is requested and available, we will send the new item to you at no extra cost. The replacement product will be delivered within 10 working days.
Please Note:
– Unboxing Video Requirement: The unboxing video is mandatory for any claims related to damaged items. If a video is not provided, we may not be able to process your refund or replacement request.
– Refunds are only applicable for items delivered damaged or defective. We do not offer refunds for products that are no longer in their original, unworn condition or for change-of-mind returns.
– Shipping fees are non-refundable.
We want you to enjoy your TheJewer jewelry for years to come, and we will work diligently to resolve any issues as quickly as possible. If you have any questions or concerns about our refund policy, don’t hesitate to contact us.
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This version includes the unboxing video requirement, making it clear to customers that they need to film the process to help verify any damage during delivery. This can also help protect you from false claims. Would you like to adjust any other details?
